Office Administration

Because the rewards for achieving the Certified Professional Secretary (CPS) and Certified Administrative Professional (CAP) certifications are numerous (pay increases, bonuses, opportunities, and college credits), Prentice-Hall brings yet another fantastic series to the market; these reviews provide an excellent learning tool that focuses on key topics necessary for passing the examinations. Clearly and concisely presented, the topics covered include: filing systems, file management, rules and standards, verbal communication, research and reference, written communication, business documents, information distribution, the rules of grammar, and business etiquette. For those considering professional secretarial and administrative positions.